I cannot encode a magnetic card. What can I do?

1. Check the card positioning inside the feeder (see figure under the feeder)
2. Clean the printer with an Evolis cleaning card (see user’s guide for the procedure)
3. In the Driver Properties/Tools/Encoder Settings screen, check if the coercivity is the same as that of the magnetic cards (stripe color) and then click the Set button before clicking OK
4. Check if the data is correct (number of characters and/or allowed characters).

If the issue remains even after checking these points, please contact your Evolis reseller or distributor.