The printer skips some panels of my color ribbon. What can I do?

If the printer skips ribbon panels during the printing process, please check the following points:

1. Make sure you are using a genuine Evolis ribbon (not a generic one)
2. Make sure the printer has been upgraded with the latest firmware
3. Within the Driver Properties/Graphic screen, make sure that the selected ribbon type is correct and click on the Set Ribbon button to validate
4. Make sure there is a color ribbon inside the printer. Open the Driver Properties/Tools/Bi-directional communication screen and send the following command which will adjust the color sensor: Sa;c.

If you still have the same glitch even after following these points, please contact your Evolis reseller or distributor.