My ribbon gets cut. What can I do?

If the ribbon gets cut during the printing process, please check the following points:

• Clean the printer.
• Check within the Driver Properties/Graphic menu if the contrast or quality values are not too high.
• Check if the ribbon is not faulty (replace it with a new one)
• Are you using a genuine Evolis ribbon?

If the problem persists even after checking out these points, please contact your Evolis reseller or distributor.