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Identification Access Control and Payment card aboard the Costa Crociere ships

  • CHALLENGE Optimize management of guests and their experience on board the Costa Crociere ships
  • MARKET Leisure
  • APPLICATIONS Identification, access control, payment
  • EVOLIS SOLUTIONS Dualys card printer
 

Aboard the Costa Crociere ships, one single card for identification, access control and payment

Costa Crociere group, welcomed 2.15 million travellers in 2010 on their cruises, all around the world. With such large-scale operations, smooth organizing at every stage is a priority, so that guests can be welcome in the most hospitable way with the aim of exceeding their expectations. This is the very reason why each passenger receives a personal card upon boarding: the Costa Card and a second card for emergency evacuations.

The Costa Card mainly serves as an identification badge. It contains personal details of its holder, text and photo. This card is also used to access passengers' cabins and as a payment card thanks to a barcode and a magnetic stripe.

The payment methods offered by the system is an additional service for the passenger and drives our on-board revenues up ”, explains Franco Caraffi, Director of Reservation and On Board Systems, Costa Crociere.

 

3.5+ million cards personalized by Dualys every year

120 Evolis Dualys  printers are deployed on the Costa Cruises ships with 6 printers per ships for personalize Costa cards, Emergency cards and employee badges, and issue more than 3.5 million cards per year.

We have noticed that the printers were highly reliable with no failures to report. This really helps us provide our Guests with a premium travelling experience ”, points out Franco Carraffi.

The Dualys card personalization solution was selected for its capacity to speed up card personalization without compromising on quality. Dualys enables dual-sided printing, in monochrome and in color, and can be fitted with multiple encoding technologies: magnetic stripes, smart cards and contactless cards.

 

“Outstanding and critical reliability”

TESTIMONY of Franco Caraffi, IT Reservation and On Board System Director, Costa Crociere
How did you learn about the Evolis printers?
Why did you decide to go for decentralized printing?
Can you tell us about the card personalization process on board?
Are you satisfied with this printing process and the Evolis solutions?

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