Evolis Card Printer Home Page > Drivers & Support > Product support > Quantum > FAQ > Cards > cards not fed

Cards are not fed or loaded properly. What can I do about it?

First, check card compatibility and thickness (0.76mm). If the issue remains, conduct a manual cleaning of the feeder:

To manually clean the feeder’s rollers: open the cover and send the following command to the printer: Sci
Take a cleaning card and insert it inside one feeder (#1 or #2), while pressing the black card sensor at the same time.
Use as many cleaning cards as required.

IMPORTANT: do not let the card enter the feeder. Hold it tight. Feeder engines are powerful!

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About Evolis Card Printer

Evolis designs, manufactures and markets an extensive line of id card system

ID Industry Applications

Discover the wide range of applications for plastic id cards

ID Badge Technologies

On-demand id card personalization requires cutting-edge technologies for printing and data encoding, Evolis id printers offers extended solutions:

Evolis manufactures plastic id card printers for id badge printing and personalization : student ID cards, loyalty programs, banking cards, transportation passes, membership cards, driving licences, identity cards, id card, employee badges, voting cards, health cards, access badges, and visitor badges. A badge can host data pertaining to its holder, with four-color photo-quality printing, and perform data encoding (magnetic stripe, smart card and/or contactless card). Evolis is specialized in creating these innovative id card printers. Evolis also markets the Badgy card printer , a turnkey solution to print badges on plastic cards , in small runs and without encoding options. Get more information on Badgy card printer on www.badgy.com . Evolis also offers accessories and identification supplies through its subsidiary SOGEDEX ACCESSORIES.

Evolis supports Project Genesius , the Metropolitan Police, London, U.K. initiative to prevent crime in the printing industry.Evolis Equipment will only knowingly be supplied for legitimate applications and data may be shared in confidence with Law Enforcement.