FAQ
Answers to most frequently asked questions about this printer
Port / Connection
Can I plug the power supply of another EVOLIS printer into my printer?
What types of port are available on Dualys2 ?
How can I connect my printer to my corporate network?
Driver / Firmware
What is a Firmware?
What is a driver?
How can I know which driver and/or firmware version is installed in my printer?
How can I upgrade a Firmware?
What settings of the computer should I check before installing a driver?
Which operating systems are supported by Dualys2 ?
Where can I find drivers ?
Software
Is there a programming guide available?
Which software applications are compatible with Evolis printers?
Where can I download the eMedia software?
I have a problem with eMedia. What can I do?
Ribbons
How can I install and configure a ribbon?
What are the driver settings for double-sided printing?
Which ribbon should I use to print double-sided?
How many cards can I print with one ribbon?
What does YMCKO mean?
What are the colors available for monochrome printing?
What are the Pantone references of the blue, red and green monochrome ribbons?
What is the difference between the black mono ribbon and the Black Wax ribbon?
What is a half-panel ribbon?
Can I use a generic ribbon?
My ribbon gets cut. What can I do?
The printer skips some panels of my color ribbon. What can I do?
Can I reprint on cards printed with an YMCKO ribbon?
Cards
On which types of cards can Dualys print?
What are the dimensions cards compatible with the printer ?
How can I load cards in the printer?
Can I print on transparent cards?
Cards are not being fed. What can I do?
Printing / Print head
I have a white margin on the edge(s) of the printed card. What can I do?
The printing quality is not good in the area around the chip. What can I do?
The printed colors are different from what I see on my screen. What can I do?
I have one or multiple horizontal white lines on my printed cards. What can I do?
The printed colors are too dark or too fade. What can I do?
Does Dualys2 support print heads of other or previous printer models?
What is the print resolution of the printer?
Encoding / Security Options
Which encoding options are available for Dualys? Which are the options that can be combined?
What type of magnetic data can be encoded?
How can I know if my cards are HICO or LOCO?
I cannot encode a magnetic card. What can I do?
How can I test if my magnetic encoding option is working correctly?
I cannot encode magnetic cards correctly with Card 5 software. What can I do?
What should I check before ordering a contactless/smart printer?
I bought a Dualys and now I would like to upgrade it with encoding option(s). Is it possible?
Cleaning / Maintenance
LED(s) of the control panel are on. What does it mean?
How can I launch a cleaning cycle?
How do I clean the print head?
How do I clean the cleaning roller?
How do I clean the printer interior?
No LED is on, including the power button. What should I do?
I need a spare part for my printer. Who should I contact?
Warranty
What are the warranty conditions?
What is the warranty period for a spare part?
I have another question that is not listed in this section, can I contact your distributor?
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Driver / Firmware Ribbons Printing / Print head Encoding / Security Options Cleaning / Maintenance