FAQ
Answers to most frequently asked questions about this printer
Port / Connection
How can I connect my printer to my corporate network?
Can I plug the power supply of another EVOLIS printer into my printer?
Driver / Firmware
What is a driver?
What is a Firmware?
How can I upgrade a Firmware?
What settings of the computer should I check before installing a driver?
Software
Is there a programming guide available?
Which software applications are compatible with Evolis printers?
Where can I download the eMedia software?
I have a problem with eMedia. What can I do?
Ribbons
What does YMCKO mean?
What are the colors available for monochrome printing?
What are the Pantone references of the blue, red and green monochrome ribbons?
What is the difference between the black mono ribbon and the Black Wax ribbon?
What is a half-panel ribbon?
Can I use a generic ribbon?
My ribbon gets cut. What can I do?
The printer skips some panels of my color ribbon. What can I do?
Can I reprint on cards printed with an YMCKO ribbon?
Cards
Can I print on transparent cards?
Cards are not being fed. What can I do?
Printing / Print head
What is the print resolution of the printer?
The printed colors are too dark or too fade. What can I do?
I have one or multiple horizontal white lines on my printed cards. What can I do?
I have a white margin on the edge(s) of the printed card. What can I do?
The printing quality is not good in the area around the chip. What can I do?
The printed colors are different from what I see on my screen. What can I do?
Encoding / Security Options
I cannot encode a magnetic card. What can I do?
How can I know if my cards are HICO or LOCO?
How can I test if my magnetic encoding option is working correctly?
I cannot encode magnetic cards correctly with Card 5 software. What can I do?
What should I check before ordering a contactless/smart printer?
Cleaning / Maintenance
LED(s) of the control panel are on. What does it mean?
No LED is on, including the power button. What should I do?
I need a spare part for my printer. Who should I contact?
I have another question that is not listed in this section, can I contact your distributor?
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Ribbons Printing / Print head Encoding / Security Options