FAQ
Answers to most frequently asked questions about this printer
Port / Connection
What types of ports are available on Quantum?
How can I connect my printer to my corporate network?
Can I plug the power supply of another EVOLIS printer into my printer?
Driver / Firmware
What is a driver?
What is a Firmware?
How can I upgrade a Firmware?
What settings of the computer should I check before installing a driver?
Which operating systems are supported by Quantum?
Where can I find drivers?
How can I know which driver and/or firmware version is installed in my printer?
Software
Is there a programming guide available?
Which software applications are compatible with Evolis printers?
Where can I download the eMedia software?
I have a problem with eMedia. What can I do?
The eMedia card design software prints the word DEMONSTRATION on all my cards. What should I do?
Ribbons
How can I install and configure a ribbon?
How many cards can I print with one ribbon ?
What are the driver settings for double-sided printing?
Which ribbon should I use to print double-sided?
What does YMCKO mean?
What are the colors available for monochrome printing?
What are the Pantone references of the blue, red and green monochrome ribbons?
What is the difference between the black mono ribbon and the Black Wax ribbon?
What is a half-panel ribbon?
Can I use a generic ribbon?
My ribbon gets cut. What can I do?
The printer skips some panels of my color ribbon. What can I do?
Can I reprint on cards printed with an YMCKO ribbon?
Cards
What type of cards can I use?
What are the dimensions of cards compatible with the printer ?
Can I print on transparent cards?
What is a Stt card and how can I print it?
Cards are not fed or loaded properly. What can I do about it?
Printing / Print head
What is the print resolution of the printer?
Does Quantum support print head from other models?
The printed colors are too dark or too fade. What can I do?
I have a white margin on the edge(s) of the printed card. What can I do?
I have one or multiple horizontal white lines on my printed cards. What can I do?
The printing quality is not good in the area around the chip. What can I do?
The printed colors are different from what I see on my screen. What can I do?
Encoding / Security Options
Which encoding options are available for Quantum? Which ones can be combined?
What type of magnetic data can be encoded?
How can I know if my cards are HICO or LOCO?
I cannot encode a magnetic card. What can I do?
How can I test if my magnetic encoding option is working correctly?
I cannot encode magnetic cards correctly with Card 5 software. What can I do?
What should I check before ordering a contactless/smart printer?
I bought a Quantum but I would like to upgrade it with encoding option(s). Is this possible?
Cleaning / Maintenance
LED(s) of the control panel are on. What does it mean?
No LED is on, including the power button. What should I do?
I need a spare part for my printer. Who should I contact?
How can I launch a cleaning cycle?
How do I clean the print head?
How do I clean the cleaning roller?
How do I clean the printer interior?
How can I perform an advanced cleaning of the whole printer?
Warranty
What are the warranty conditions?
What is the warranty period for a spare part?
I have another question that is not listed in this section, can I contact your distributor?
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Driver / Firmware Ribbons Printing / Print head Encoding / Security Options Cleaning / Maintenance