FAQ
Answers to most frequently asked questions about this printer
Port / Connection
What types of ports are available on the Tattoo?
Can I connect the printer to my company network?
Can I plug the power supply of another EVOLIS printer into my printer?
Driver / Firmware
What is a Firmware?
What is a driver?
How can I know which driver and/or firmware version is installed in my printer?
How can I upgrade a Firmware?
What settings of the computer should I check before installing a driver?
Which operating systems are supported by Tattoo 2?
Where can I find drivers?
Software
Is there a programming guide available?
Which software applications are compatible with Evolis printers?
Where can I download the eMedia software?
I have a problem with eMedia. What can I do?
The eMedia card design software prints the word DEMONSTRATION on all my cards. What should I do?
Cards
What type of cards can I use?
What are the dimensions of cards compatible with the printer ?
How can I adjust the card thickness?
Cards are not being fed. What can I do?
What is a Stt card and how can I print it?
Can I print on transparent cards?
Ribbons
How can I install and configure a ribbon?
How many cards can I print with one ribbon (single-side)?
What does YMCKO mean?
What are the colors available for monochrome printing?
What are the Pantone references of the blue, red and green monochrome ribbons?
What is the difference between the black mono ribbon and the Black Wax ribbon?
Can I use a generic ribbon?
My ribbon gets cut. What can I do?
The printer skips some panels of my color ribbon. What can I do?
Can I use a Pebble ribbon for a Tattoo printer?
Can I reprint on cards printed with an YMCKO ribbon?
Printing / Print head
What is the print resolution of the printer?
Does Tattoo support print heads from other Evolis models?
I have one or multiple horizontal white lines on my printed cards. What can I do?
I have a white margin on all my printed cards, can I reduce it?
Cleaning / Maintenance
LED(s) of the control panel are on. What does it mean?
How can I launch a cleaning cycle?
How do I clean the print head?
How do I clean the cleaning roller?
How do I clean the printer interior?
No LED is on, including the power button. What should I do?
Are the spare parts for Tattoo similar to those for Tattoo Rewrite 1/ 2 and/or Tattoo2?
I need a spare part for my printer. Who should I contact?
Encoding / Security Options
What type of magnetic data can be encoded?
How can I know if my cards are HICO or LOCO?
I cannot encode a magnetic card. What can I do?
I cannot encode magnetic cards correctly with Card 5 software. What can I do?
How can I test if my magnetic encoding option is working correctly?
Warranty
What is the warranty period for a spare part?
What are the warranty conditions?
I have another question that is not listed in this section, can I contact your distributor?
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Driver / Firmware Ribbons Cleaning / Maintenance Encoding / Security Options