- Check the card positioning inside the feeder (see figure under the feeder)
- Clean the printer with an Evolis cleaning card (see user’s guide for the procedure)
- In the Driver Properties/Tools/Encoder Settings
screen, check if the coercivity is the same as that of the magnetic cards (stripe color) and then click the Set
button before clicking OK
- Check if the data is correct (number of characters and/or allowed characters).
If the issue remains even after checking these points, please contact your Evolis reseller or distributor.