FAQ
Answers to most frequently asked questions about this printer
Port / Connection
What types of ports are available on Tattoo Rewrite?
How can I connect my printer to my corporate network?
Can I plug the power supply of another EVOLIS printer into my printer?
Driver / Firmware
What is a Firmware?
What is a driver?
How can I know which driver and/or firmware version is installed in my printer?
How can I upgrade a Firmware?
What settings of the computer should I check before installing a driver?
Which operating systems are supported by Tattoo Rewrite?
Where can I find drivers?
Software
Which software applications are compatible with Evolis printers?
I have a problem with eMedia. What can I do?
Where can I download the eMedia software?
The eMedia card design software prints the word DEMONSTRATION on all my cards. What should I do?
Is there a programming guide available?
Ribbons
Do I have to use a ribbon?
Cards
Should I use specific cards for Rewritable printing?
What are the differences between the various cards offered by Evolis?
Can I use rewritable cards from different manufacturers?
Are paper rewritable cards available?
Are there cards available in the market with a specific rewritable area?
How many times can I use the same card?
What are the dimensions of cards compatible with the printer ?
How can I adjust the card thickness?
Cards are not being fed. What can I do?
I have changed the card type settings in the Driver Properties menu, but nothing seems to have changed.
What is a Stt card and how can I print it?
Printing / Print head
What is the print resolution of the printer?
The erasing result is poor. The previous print is still visible. What can I do?
Can I print in a color other than blue or black?
Can I define the erasing area of a rewritable card?
Does Tattoo Rewrite support the print heads of the other Evolis printer models?
I have horizontal white line on my printed card. What can I do?
My design is too fade or too dark . What can I do ?
Encoding / Security Options
What type of magnetic data can be encoded?
How can I know if my cards are HICO or LOCO?
I cannot encode a magnetic card. What can I do?
I cannot encode magnetic cards correctly with Card 5 software. What can I do?
How can I test if my magnetic encoding option is working correctly?
What should I check before ordering a contactless/smart printer?
What are the encoding options offered by Tattoo Rewrite? Can they be combined?
I bought a Tattoo Rewrite but I would like to upgrade it with encoding option(s). Is this possible?
Cleaning / Maintenance
How can I launch a cleaning cycle?
How do I clean the print head?
How do I clean the cleaning roller?
How do I clean the printer interior?
LED(s) of the control panel are on. What does it mean?
No LED is on, including the power button. What should I do?
Are the spare parts for Tattoo similar to those for Tattoo Rewrite and/or Tattoo2?
I need a spare part for my printer. Who should I contact?
Warranty
What are the warranty conditions?
How long is the warranty on a spare part?
I have another question that is not listed in this section, can I contact your distributor?
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Driver / Firmware Ribbons Cards Printing / Print head Encoding / Security Options Cleaning / Maintenance