FAQ
Answers to most frequently asked questions about this printer
Port / Connection
Can I plug the power supply of another EVOLIS printer into my printer?
What types of ports are available on Tattoo?
How can I connect my printer to my corporate network?
Driver / Firmware
How can I select my insertion mode?
What is a Firmware?
What is a driver?
Where can I check the driver and/or firmware version of the printer?
How can I upgrade a Firmware?
Which operating systems are supported by Tattoo?
Where can I find drivers?
Software
Is there a programming guide available?
Which software applications are compatible with Evolis printers?
Where can I download the eMedia software?
I have a problem with eMedia. What can I do?
The eMedia card design software prints the word DEMONSTRATION on all my cards. What should I do?
Cards
Can the card be ejected from the Tattoo?
Can Tattoo print on both sides of the card?
What type of cards can I use?
What are the dimensions of cards compatible with the printer ?
How can I adjust the card thickness?
Cards are not being fed. What can I do?
What is a Stt card and how can I print it?
Can I print on transparent cards?
Ribbons
How can I install and configure a ribbon?
How many cards can I print with one ribbon (single-sided)?
What are the colors available for monochrome printing?
What are the Pantone references of the blue, red and green monochrome ribbons?
What is the difference between the black mono ribbon and the Black Wax ribbon?
Can I use a generic ribbon?
My ribbon gets cut. What can I do?
Can I use a Pebble ribbon for a Tattoo printer?
Printing / Print head
Does Tattoo support print heads from other Evolis models?
I have a horizontal white line(s) on my printed card. What can I do?
What is the print resolution of the printer?
Encoding / Security Options
What types of Bar codes can be printed with the printer?
What type of magnetic data can be encoded?
How can I know if my cards are HICO or LOCO?
I cannot encode a magnetic card. What can I do?
I cannot encode magnetic cards correctly with Card 5 software. What can I do?
How can I test if my magnetic encoding option is working correctly?
What should I check before ordering a contactless/smart printer?
Which encoding options are available for Tattoo? Which ones can be combined?
I bought a Tattoo but I would like to upgrade it with encoding option(s). Is it possible?
Cleaning / Maintenance
How can I launch a cleaning cycle?
How do I clean the print head?
How do I clean the cleaning roller?
How do I clean the printer interior?
LED(s) of the control panel are on. What does it mean?
No LED is on, including the power button. What should I do?
Are the spare parts for Tattoo similar to those for Tattoo Rewrite and/or Tattoo2?
I need a spare part for my printer. Who should I contact?
What is the memory capacity of the main board?
Warranty
What are the warranty conditions?
What is the warranty period for a spare part?
I have another question that is not listed in this section, can I contact your distributor?
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Cards Ribbons Encoding / Security Options Cleaning / Maintenance