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제품 지원
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Tattoo 2
> 자주 묻는 질문 (영어)
자주 묻는 질문 (영어)
이 프린터에 대해 가장 자주 묻는 질문과 답변을 모아놓았습니다. (영어)
Port / Connection
Can I plug the power supply of another EVOLIS printer into my printer?
Driver / Firmware
What is a Firmware?
What is a driver?
How can I upgrade a Firmware?
Software
Is there a programming guide available?
Which software applications are compatible with Evolis printers?
Where can I download the eMedia software?
I have a problem with eMedia. What can I do?
The eMedia card design software prints the word DEMONSTRATION on all my cards. What should I do?
Cards
What are the dimensions of cards compatible with the printer ?
How can I adjust the card thickness?
Cards are not being fed. What can I do?
Can I print on transparent cards?
Ribbons
What does YMCKO mean?
What are the colors available for monochrome printing?
What are the Pantone references of the blue, red and green monochrome ribbons?
What is the difference between the black mono ribbon and the Black Wax ribbon?
Can I use a generic ribbon?
My ribbon gets cut. What can I do?
Can I use a Pebble ribbon for a Tattoo printer?
Printing / Print head
What is the print resolution of the printer?
Does Tattoo support print heads from other Evolis models?
I have one or multiple horizontal white lines on my printed cards. What can I do?
Cleaning / Maintenance
No LED is on, including the power button. What should I do?
Are the spare parts for Tattoo similar to those for Tattoo Rewrite 1/ 2 and/or Tattoo2?
I need a spare part for my printer. Who should I contact?
Encoding / Security Options
What type of magnetic data can be encoded?
How can I know if my cards are HICO or LOCO?
I cannot encode a magnetic card. What can I do?
How can I test if my magnetic encoding option is working correctly?
I cannot encode magnetic cards correctly with Card 5 software. What can I do?
Warranty
What is the warranty period for a spare part?
I have another question that is not listed in this section, can I contact your distributor?