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After-Sales Repair Technician (M/F)

ABOUT US

Evolis, the worldwide leader, develops, manufactures, and sells a complete range of personalization and issuance solutions for plastic cards (personal data printing and all encoding options). The Evolis range meets all people and goods identification needs: software, signature pads, card printers, consumables, ID accessories and services to support our clients and partners. Based in Angers (France) with subsidiaries in Miami and Boston (United States), Mumbai (India), Tokyo (Japan), Singapore and Shanghai (China), Evolis earned sales of EUR 90,3 million in 2019. The Company has more than 380 employees worldwide and is present in 140 countries.

JOB SUMMARY

This position requires a highly organized repair technician competent in computing hardware, software, and network administration to support our customers before and after the sales with various technical support issues.  This position is member of the technical support team and as such backs up the duties of their coworkers.

RESPONSIBILITIES

Post-Sales repair

  • Validate RMA, receipt, analyze and repair Evolis products
  • Create and send intervention report (RMA analysis report)
  • Create and send RMA repair quotation
  • Refer technical/Quality problems to HQ R&D and/or Quality department
  • Post production upgrades
  • Ensure proper inventory management (spare parts)

Communication with Customers, Ft. Lauderdale office, Providence office, and HQ

  • Reply to all emails and calls
  • Participate in weekly technical support meetings
  • Centralize and diffuse technical information internally and externally
  • Participate in technical training of staff and customers

Technical pre-sale (IT and ID Division)

  • Answer technical questions from sales team

Hardware/Software/Firmware test

  • Participate to test sessions,
  • Report results to Evolis France.

Other

  • Review and revise training products
  • Participate in Evolis exhibitions (trade shows)
  • Printer refurbishing
  • Card production

EDUCATION AND/OR EXPERIENCE:                                                   

  • Training and/or diploma from technical school with focus in electronics and mechanics
  • 2-year minimum experience in similar position as a Repair Technician and/or Technical Support

LANGUAGE AND SOCIAL SKILLS                                           

  • Fluent English and Spanish in a professional business environment required.
  • Fluent Portuguese a plus.
  • Desire to learn technology products.
  • Optimistic, trustworthy, sharp, persistent, self-starting.
  • Ability to organize and to prioritize work,
  • Excellent communication (oral and written) and presentation,
  • Able to promptly answer support related repair, email, phone calls,
  • Customer oriented,
  • Able to work independently,
  • Excellent analysis and problem resolution skills,
  • Curious, self-motivated and organized,
  • Positive mindset and "can-do" attitude.

TECHNICAL COMPETENCIES AND COMPUTER SKILLS                                        

  • Competent in electronics, mechanics, computing hardware, software, and network.
  • Strong proficiency with Microsoft Office Suite (Excel, Word, & PowerPoint) and related products.
  • Experience with CRM software required; experience with SalesForce a plus.

TRAVEL

This position requires business trips to Headquarters (France) once to twice a year and a training of 3 weeks in France when joining the company.  There may be up to 10% travel to perform demonstrations, on-site tech support, etc. 

The position is located in Fort Lauderdale. The contract is local.

An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.

 

To apply, send your CV and cover letter to [email protected] under the reference ASRF/0310.

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