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After-Sales Service Technician (M/F)

MAIN MISSION

We are looking for a skilled After-Sales Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

 

ABOUT US:

Evolis, the worldwide leader, develops, manufactures, and sells a complete range of personalization and issuance solutions for plastic cards (personal data printing and all encoding options). The Evolis range meets all people and goods identification needs: software, signature pads, card printers, consumables, ID accessories and services to support our clients and partners. Turnover 2018: $ 82 million, more than 380 employees worldwide, with more than 400 distributors in 140 countries.

 

AUTONOMY & RESPONSIBILITIES:

1. Post-Sales repair:

•        Validate RMA, receipt, analyze and repair Evolis products,

•        Create and send intervention report,

•        Create and send estimate,

•        Refer technical/Quality problems to R&D/Quality department,

•        Ensure proper inventory management (spare parts).

 

2. Technical pre-sale (IT, ID Division, KAD):

•        Answer to technical qualifications,

•        Organize product demonstration to customer and sales team,

•        Prepare and participate to trade show.

 

3. Hardware/Software/Firmware test:

•        Participate to test sessions,

•        Report results to Evolis France.

 

4. Others:

•        Printer option installation,

•        Printer refurbishing,

•        Card production.

 

QUALIFICATIONS:

•        Ability to organize and to prioritize work,

•        Excellent communication (oral and written) and presentation,

•        Able to promptly answer support related repair, email, phone calls,

•        Customer oriented,

•        Able to work independently,

•        Excellent analysis and problem resolution skills,

•        Curious, self-motivated and organized,

•        Positive mindset and "can-do" attitude.

 

TECHNICAL COMPETENCIES REQUIREMENTS:

•        Competencies in computing hardware, software, network,

•        Competencies in Windows, Macintosh, Microsoft office…,

•        Experience in After-Sales service and  technical support.

 

PROFILE

EDUCATION & BACKGROUND:

•        Diploma or Degree in computing technology or similar,

•        5-year minimum experience of After-Sales Service/Technical Support and/or Systems Industries.

Languages: fluent/native English

Other: would be a plus

 

BUSINESS TRIPS

Ready to travel occasionally to customer sites in North Americas’ regions. This position requires business trips to Headquarters (France) once to twice a year and a training of 3 weeks in France when joining the company.

 

OTHER INFORMATION

All travel expenses for business purpose will be reimbursed.

An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.

 

To apply, send your CV and cover letter to [email protected] under the reference ASSTF/0429