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Technical Support Specialist (M/F)

MAIN MISSION

We are looking for a skilled Technical Support Specialist​ to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

 

ABOUT US:

Evolis, the worldwide leader, develops, manufactures, and sells a complete range of personalization and issuance solutions for plastic cards (personal data printing and all encoding options). The Evolis range meets all people and goods identification needs: software, signature pads, card printers, consumables, ID accessories and services to support our clients and partners. Turnover 2018: $ 82 million, more than 380 employees worldwide, with more than 400 distributors in 140 countries.

 

AUTONOMY & RESPONSIBILITIES

1. Technical support

·         Reply to customer e-mails and calls

·         Refer technical/Quality  issue to R&D/Quality department

 

2. Products Repair

·         Validate and receipt the RMA request

·         Analyze and repair the faulty products

·         Created and sent the analysis report

·         Created and send the repair quotation

 

3. Technical pre-sale (Channel/ IT)

·         Answer to technical qualifications from Sales team

·         Organize product demonstration to customer

 

4. Technical training

·        Provide E-learning training

·       Organize technical training (onsite, external)

·       Record and follow the customer training

·       Create quotation

 

5. IT

·       Level 1 user support (Windows, office, software update…)

·       It material purchasing, installation, replacement and follow-up

 

PARALLEL MISSIONS: 

·         Printing card production

·         Participation to Evolis exhibitions in ASPAC

 

Technical competencies requirements

Competencies in computing hardware, software, network, programming

Competencies in Windows, Macintosh, Microsoft office...

Experience in technical support (hotline, SAV)

Experience in technical training

 

 

Personal skills

Good level of English (daily contact Evolis HQ)

Ability to organize and to prioritize work

Excellent communication (oral and written) and presentation

Able to promptly answer support related email, phone calls Service

Customer oriented

Able to work independently

Excellent analysis and problem resolution skills

Self-motivated and organized

Positive mindset and "can-do" attitude

 

Qualification and education requirements

Diploma or Degree in computing technology or similar

 

Duration and type of experience

5-year minimum experience of hotline, IT and/or Systems Industries

2-year minimum experience of supporting and interfacing with a customer

 

Other

Work Location: Singapore

Ready to travel occasionally to customers’ sites in the ASPAC regions and Evolis HQ in France.

As an equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in Singapore.

 

To apply, send your CV and cover letter to [email protected] under the reference TSSS/0618