All the latest firmware versions can be found on the Evolis website:

1. Download and unzip the firmware onto your hard disk.

2. Connect your printer to the computer and switch it on.

3. Click on the EXE file and follow the instructions on the screen.

4. Select your printer and click on "update Firmware"

5. Wait for the up & down movement of the print head when the update is complete.

You can check if the update has been successful by sending the Rfv command (or by opening the Dialog Box with the printer).

 

Before starting an Evolis driver installation on a Windows, Mac or Linux platform, make sure you are logged-in with ADMINISTRATOR rights, or else the computer will turn down the driver's installation.

Make sure that the installation package you are using is compatible with your OS.

All Evolis drivers are available from the CD-ROM shipped with the printer.
You can also download them from the Evolis website.

The difference between the standard black monochrome ribbon and the Black Wax one is in the ink composition. The Black Wax ribbon will enable you to print on cards (ABS, PET, paper …) which are not compatible with the standard black ribbon.

It’s not possible to print with an YMCKO ribbon on a card that has already been printed with this ribbon. The ink can be applied only once on each side of the card.
In fact, printing will optimize colors only on a white background.

If the printer skips ribbon panels during the printing process, please check the following points:

1. Make sure you are using a genuine Evolis ribbon (not a generic one)

2. Make sure the printer has been upgraded with the latest firmware

3. Within the Driver Properties/Graphic screen, make sure that the selected ribbon type is correct and click on the Set Ribbon button to validate

4. Make sure there is a color ribbon inside the printer. Open the Driver Properties/Tools/Bi-directional communication screen and send the following command which will adjust the color sensor: Sa;c.

If you still have the same glitch even after following these points, please contact your Evolis reseller or distributor.

YMCKO refers to a 5-panel ribbon. Each letter matches up to a panel color:

• Y Yellow

• M Magenta

• C Cyan

• K blacK

• O Overlay

• The monochrome black, blackWAX, blue, red and green ribbons can print up to 600 cards (for a maximum printed area of 70mm -2.75 mil- per card).

• The monochrome gold, silver, white and scratch off ribbons – can print up to 500 cards (for a maximum printed area of 70mm -2.75 mil- per card).

Please refer to the user's guide or to the "How to" delivered on the CD with the printer.

Please refer to the user's guide or to the "How to" delivered on the CD with the printer .

To get a complete list of spare parts for your printer, please visit the “Partners Section” on our website, or contact your Evolis reseller/distributor.

If you want all the computers on your network to be able to access a single printer, the printer can be networked through a print server, using the LPT port and via a print server.

Click the following links to access technical details on the print servers that have been successfully tested with Evolis printers:

• D-link dp-301P+

• Axis 5400+

The basic idea of printer sharing illustration:

During printing, if a card remains in the feeder or gets stuck in the middle of the printer, please check the following points:

1. Has the printing job been correctly sent to the printer? If en error has occurred, the Windows toolbar will display a red circle with a question mark on the printer icon.

   

2. Is the card thickness gauge adjusted to the actual card thickness?

3. Clean the printer.

4. Make sure that the cards are not sticking together, and also, that they meet all compatibility requirements from your printer.

Card 5 offers 2 possible ways of sending the printing/encoding job to the printer: (1) by using the integrated Evolis driver (DCL Driver), or (2) by using the Windows Evolis driver (installed by the user).

• With the DCL driver, magnetic encoding requires no adjustment, except for the level of coercitivity.

• With the Windows Evolis driver, the Lead-in code and Trailer have to be changed from the Evolis driver or from Card 5.

In the Evolis Driver Properties/Tools/Encoder Settings screen, change the Lead-in and the Trailer values as shown below:

The data that can be encoded on the track depends on the encoding format/standard:

• ISO1 accepts up to 76 alphanumeric characters, from A to Z and from 0 to 9

• ISO2 accepts up to 37 numeric characters, from 0 to 9

• ISO3 accepts up to 104 numeric characters, from 0 to 9

• SIPASS accepts up to 21 numeric characters

• C2: custom mode

• JIS2: Japanese industrial standard.

White lines on the printed cards mean that the print head is unable to heat the ribbon in this zone: the ink cannot be diffused/applied correctly onto the card surface. This issue may arise from a dirty or faulty print head.
If cleaning of the print head does not clear this defect, please contact your Evolis reseller/distributor.

 

The resolution, i.e. the details in an image, is of 300 dpi (11.8 dots/mm).

If the colors on the printed card are too dark or too fade, the following points have to be checked:

1. Are the contrast/intensity values too high or to low?

2. Is the power supply an Evolis one?

3. Make sure that the Evolis power supply is not faulty.

If the issue remains even after checking these points, please contact your Evolis reseller/distributor.