Primacy – 249 – Regular cleaning required

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You need to carry out regular cleaning of your printer. This involves cleaning the printer's feed roller.
Your printer is fitted with a cleaning warning system which is triggered after 1,000 cards have been inserted.
You should proceed with the routine cleaning of your printer as soon as the warning is triggered.
If you continue to run the printer despite the warning and if the warning light remains lit, the print head warranty will be automatically voided owing to a failure to comply with your contractual maintenance obligations after 1,200 cards have been inserted.
To ensure you have carried out regular cleaning properly, proceed as follows:


 Repeatedly run the Evolis High Trust® adhesive card through the printer to clean the cleaning rollers in order to maintain print quality. This removes any residual dust found on the front and back faces of the cards before they are introduced into the printer.

  1. Open the printer cover.

  2. Remove the ribbon from the printer if present.

  3. Close the cover and check it has clicked shut.

  4. Open the feeder.

  5. Remove any cards present in the feeder.

  6. Using the gauge, set the card thickness to the MAX position.

  7. Peel off the film from a new adhesive cleaning card supplied by Evolis.

  8. Double-click the button on the control panel.

  9. Insert the cleaning card in the  feeder, adhesive face upwards. Cleaning starts.

  10. The used adhesive card is ejected automatically into the output hopper. Open it and remove the used adhesive card.

  11. Put the ribbon back into the printer, then place some blank cards in the feeder and adjust the gauge to the appropriate card thickness.


To finish the regular cleaning operation, remember to clean the print head which is a fragile component of your printer. To avoid any damage to it:


  • Disconnect the printer before cleaning the print head.

  • Fully comply with the recommended cleaning cycles.

  • Always avoid the print head coming into contact with sharp or metallic objects.

  • Do not directly touch the print head surface with your fingers.


Please note that violating any of these recommendations could cause permanent damage to the print head.


  1. Unplug the power cable to power off the printer. The white push button switches off.

  2. Open the printer cover.

  3. Use a swab supplied by Evolis and press the centre of the tube until it clicks and releases the cleaning product.

  4. Gently apply the swab onto the print head, moving it from left to right for a few seconds.

  5. Close the cover.

  6. Wait a couple of minutes before using the printer until the cleaning product has fully evaporated.

  7. Reconnect the power cable and power the printer on. The white push button turns on.