How do I clean the print head?


The print head is a sensitive component of your printer. To avoid damaging it:

This could affect print quality or even permanently damage the print head.


  1. Unplug the printer from the power supply. The pushbutton light goes out.
  2. Open the printer cover.
  3. Take a cleaning pen supplied by Evolis
  4. Remove the cap and gently rub the pen along the print head from left to right for a few seconds.
  5. Put the cap back on the pen.
  6. Close the printer cover.
  7. Wait two minutes for the cleaning agent to evaporate completely before using the printer.
  8. Reconnect the printer to the power supply to switch it on. The control button lights up.